COMMUNICATION TOOLS & SERVICES

Media Advertising Research and Analysis Public Relations Company Policies and Objectives
Company Sales Organization Product Development Brand and Trademark Packaging
Pricing Market Planning and Control Channels of Distribution Sales Promotion
Point-of-Purchase After-Sales Service Dealer Aids Employee Relations

Media Advertising

Media design, production & placement:
Newspaper
Consumer magazines
Trade publications
Television
Radio
Outdoor
Catalogs & directories
Direct mail
Internet
Web pages
Internet domain name registration
Budgeting & planning
Media rate negotiations
Monitor placements
Copy testing
Legal aspects
Case histories
Testimonials
Field photos
Mailing lists
Inquiry handling
 

Research & Analysis

Market
Consumer
Distribution channels
Competition
Public opinion
Advertising effectiveness
Results charts
Reports
 

Public Relations

Company "story-line"
Publicity:
Feature articles
Product releases
Personnel news
Expansion/facilities news
Technical articles
Policy announcements
Mentions/awards
Clipping service
Maintain scrapbook
Literature:
Company brochure
Welcome folder
Newsletter
Publicity reprints
Special events:
Grand openings
Facility tours
Symposiums
Press conferences
Personal appearances
Speech writing
Technical papers
Educational:
School reference material
Video/films
Community relations services
Key executive image and build-up
Contributions
Scholarships and awards
 

Company Policies & Objectives

Background research and synopsis
Organization chart
Key personnel biographies
SWOT analysis
Strategic planning
Operating policies manual
Company identity program:
logo and trademark design
letterhead
signage
business forms, etc.
Company slogan or theme
 

Company Sales Organization

Recruiting
Develop sales training programs
Deliver sales training
Training videos/cassettes/manuals
Customer profiles
Develop prospecting programs and lists
Sales letters
Maintain customer list
Sales meetings
New product introduction programs
Contest/incentive programs
Measuring of sales results
Showroom/demo center design
Design and layout of internal forms
 

Product Development

Recruiting
Develop sales training programs
Deliver sales training
Training videos/cassettes/manuals
Customer profiles
Develop prospecting programs and lists
Sales letters
Maintain customer list
Sales meetings
New product introduction programs
Contest/incentive programs
Measuring of sales results
Showroom/demo center design
Design and layout of internal forms
 

Brand & Trademark

Product naming
Logo and trademark design
Copyrights
 

Packaging

Design
Labeling
Shipping containers
Regulations and codes research
 

Pricing

Design
Labeling
Shipping containers
Regulations and codes
research
 

Market Planning & Control

Develop unique selling propositions
Market potential analysis
Setting share-of-market goals
Competitive problems and weaknesses
 

Channels of Distribution

Develop unique selling propositions
Market potential analysis
Setting share-of-market goals
Competitive problems and weaknesses
 

Sales Promotion

Literature:
Sales manuals
Catalogs
Brochures
Technical data sheets
Ad reprints
Sales Aids:
Video production
CD Rom
Portfolios
Flip charts
Sample cases
Gifts & novelties
Coupons/rebates
Sweepstakes/contests
Trade shows/exhibits
Special events planning
Truck and car signage
 

Point-of-Purchase

Poster design
Store signage
Window displays
In-store displays
Display racks
Consumer literature
Package inserts
Packaging/bags
Demonstrators
Product locator maps
Special offers
 

After-Sales Service

Instruction sheets
Customer training
Installation service program
Service Manuals
Guarantee/warranty filing
Customer satisfaction surveys
 

Dealer Aids

Merchandising assistance
Missionary salespeople
Co-op advertising program/placement
Directory advertising
Dealer listing aids
Stuffers
Direct mail
Dealer meetings/training
Free goods
Sampling
Spiffs
 

Employee Relations

Recruiting
Personal indoctrination program
Training program
Handbooks and manuals
Newsletters
Bulletin boards
Payroll inserts
Open houses/special events
P.A. system programming
Recreation
Suggestion system
Employee attitude surveys
Fringe benefit information
Organization charts
Job descriptions
Recognition program
 

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